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The sound was slightly better because of the improved base, but the remote was extremely difficult to switch back and forth from sound bar to the TV. My Samsung plasma TV was purchased because of its reputation of superior picture and sound quality, that I found out was unfortunately undeserved. I have to walk up to the sound bar to read the setting to make sure that proper setting has been achieved. To improve the sound quality I purchased the Samsung HT-X810 2.1 sound bar home theater system because it had a compatable remote control for my Samsung TV. Again there was great disappointment. Moreover there is a very annoying delay between the picture and the sound which varies with the channel being viewed.In summary, I am very disappointed in the Samsung products. Avoid them if you can.
The wireless subwoofer was a big plus toward my decision. My soundbar is not mounted on a wall; it needs several inches of height clearance to be situated under a TV, meaning you either have to raise the TV mounting height or have a wide, dedicated shelf for the soundbar under the TV shelf. Amazon immediately sent out a new unit and emailed me a label to return the old one; the new one arrived the next business day, even before I shipped out the old unit. Samsung readily had me send it in at their expense (they emailed a shipping label), and they quickly turned it around. Lemons happen.
At this point, I called Amazon and asked if they could just replace it with a brand new unit and let me send back the old one. Alas, getting it up and running didn't go so smoothly after all. But when it came back, the remote control no longer worked. After some bizarre situations in which I swear the soundbar mysteriously seized control of the TV (like HAL seizing the spacecraft in 2001 A Space Odyssey), I deprogrammed the soundbar remote from being able to control the TV. I liked the features of this product and its potential to deliver an enhanced listening experience for my new plasma TV.
Contrary to the advertising, the subwoofer is too tall to fit under, say, a typical end table.(b) Beware remote control contention if you have multiple remotes controlling common devices. The subwoofer and simulated surround-sound are really effective in my setting. The replacement unit has exhibited no problems, so I forgive Samsung for the problems with the first unit. They quickly sent out a new remote, and it didn't work, either, which tells me that the sensor in the receiver was the problem and not the remote.
Both Samsung and Amazon delivered excellent customer service for these problems. The box is HUGE.practically a coffin.so unless you have a large vehicle it's not easy to transport. Like many other reviewers, I didn't want to mar my walls and floors to install a 5.1 or 7.1 home theatre system, and my home entertainment living space really isn't big enough to require one. One of the first DVDs I watched started with a war scene in which I thought the tanks were rolling up my back hallway. Caveats: (a) Review the soundbar and subwoofer dimensions to determine how well they'll work in your situation. For example, I can control my TV with both my soundbar remote and my DVR remote. Amazon's alacrity in doing so once I finally called them really impressed me. (e) SAVE THE PACKING MATERIALS, at least for a while, in case you get a lemon, too, and have to ship it back to Amazon or to a warranty service center.
Sound through the optical input cut in and out. It's tempting to get rid of the huge box and all that styrofoam since it takes up so much room, but good luck finding something else big enough to pack all the equipment in. I was starting to rue the decision to buy it online, though, instead of a local store where I could have probably gotten it replaced upon the first problem. Moral to the story: call Amazon first if you have a problem right out of the box on a major electronic purchase from them. This has helped keep things a little simpler.(c) The instructions for setup and connections leave much to be desired.(d) Think twice about having this delivered somewhere other than where it's going to be used.
When it's working, it's fantastic. The first time I called I was on the line for over an hour. No complaints on the audio or the video. I called Samsung again, and they agreed to pay for the shipping. I bought it for its small footprint. Since I live in an apartment I didn't want to have to permanently mount speakers for a more traditional setup. I've had this product for a little less than a year. I received the repaired unit back three weeks later, and it worked fine for a day before having the same problem again.
I called tech support again and once more spent over an hour trying to sort it out with them. They agreed to repair it, but I had to ship it back at my own expense. It's currently en route to the manufacturer for service again. The first two were because discs (even brand new ones) were skipping, freezing, and ejecting with a mind of their own. It pairs well with my 46" Samsung TV, the sound quality is clear, controls are intuitive, and the subwoofer is really impressive. A month passed, and they finally sent me a new/refurbished unit.
My issue, however, is that I have had to send the unit back to Samsung three different times for service. I called Samsung's technical support, followed all their troubleshooting steps, cleaned the interior sensors, and nothing happened. It was perfect for about two months, until the door flap refused to open. Samsung has graciously offered to refund my purchase, but I really like the product.when it's working.
Great sound system. The bass is a bit loud, so we had to go into the menu and change that. We recently purchased one of the new LED Samsung TV's. This works great with it. Other than that, it's a great DVD player as well. I don't think anything can get any higher quality than this.
I was not sure that I should, but I bought the sound bar system after reviewing the return policy. the base is a little loud and I need to figure how to control the boom. I Googled the Home Theater Sound Bar and saw that Amazon had 2 for sale open box. Back to Best Buy the price on the Home Theater sound bar was back at the $699 original price, but now I was convinced I needed it-inflation. I had just purchased the 52" SAMSUNG Plasma Flatscreen and looked at the Samsung Home Theater sound bar at Best Buy ($499.00 on sale)very pricey and comparison of other bar's there is no comparison in the sound of the Samsung. Thanks Amazon. The Sound is very good. It worked the first time and I haven't looked back it has almost been a month.
What a look on my wall and no visible wires. ( I don't know was "open box" It was perfectly packaged). When I installed my Flatscreen the sound was tinny, TV sound. You need to be patient with the DVD. 3 days later I got the bar. I mounted it on the wall and using the optical cord and the HDMI cords all purchased from AMAZON I think now I had spent $12 on three cords.(great cords-gold plated). Also the SAMSUNG customer service was very patient in helping me to understand the combination of TV and Sound Bar. You saved me $500 dollars.
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